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Feature · Voice

Customers talk. Rodoud listens and answers.

Many shoppers prefer sending a voice note to typing. Rodoud AI, the Tunisian AI sales and customer-support agent, understands voice messages and replies in the conversation, so no order is lost because nobody had time to listen.

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0:09

“Nheb na3ref el ensemble hedha famma menou 18 mois ?”

Ahla bik! Ey, l’ensemble Coton Doux mawjoud f 18 mois · 45 DT 🧸

0:05

“Behi, b9adeh el livraison l Sousse ?”

Livraison l Sousse 7 DT, f 24-48h. Nkomandilek wa7ed ?

Demo conversation with a fictional shop.
How it works

How voice messages are handled

  1. 01

    The customer records a voice note

    On WhatsApp, Instagram or Messenger, in Derja, Arabic, French or a mix.

  2. 02

    Rodoud understands it

    The agent extracts the request: product, size, price question, delivery city or complaint.

  3. 03

    It answers in the chat

    A clear written reply in the customer’s language, and the order or task is created if needed.

Why voice matters in the Maghreb

Voice notes are part of everyday shopping conversations.

No more unanswered voice notes

Your team doesn’t need to listen to every message: Rodoud handles them 24/7.

Instant replies

The customer gets an answer in seconds, even at night when nobody can listen.

Dialect-ready

Voice notes in Derja and other dialects are understood like text messages.

Turned into tasks when needed

Orders and complaints sent by voice end up in your task list like any other message.

Keep exploring

Go further with Rodoud

Tunisian Derja & Arabizi

Understands customers who write the way they speak, in Arabic letters or with 3, 7 and 9.

AI Sales Agent

Recommends products, answers price and stock questions and takes orders in the chat.

Tasks & smart notifications

Chats become a to-do list, and you are alerted only for what matters.
Whatsapp Instagram Messenger Website chat
FAQ

Frequently asked questions

Can Rodoud understand voice messages?
Yes. Customers can use their voice to interact with Rodoud: the agent understands voice notes sent on connected channels and answers in the chat, in the customer’s language.
Which languages work in voice notes?
Rodoud handles the same languages as in text, including Tunisian Derja, Modern Standard Arabic, French and English, and messages that mix them.
Do I still see the conversation?
Yes. Every conversation, including voice exchanges, is available in your chat history, and orders or complaints become tasks with notifications.
Is voice included in the free plan?
Voice interaction is part of Rodoud. Start with the Free plan (5 conversations per day) to test it with real customers.

Never leave a voice note unanswered

Start free and let Rodoud handle text, photos and voice, 24/7.

Start free Book a demo

Free plan · No credit card