Rodoud AI is a Tunisian AI sales and customer-support agent that answers customers 24/7 on WhatsApp, Instagram, Messenger and websites, including in Derja. As a support agent, it answers questions, logs complaints and cancellations as tasks and alerts you only when a person is needed.
Free plan · No credit card
TechZone
AI support agent · online
Hello, I ordered wireless earbuds 5 days ago and still nothing 😡
I'm sorry for the wait. Could you send me your order number, or the phone number used for the order?
Order 4821
Thank you. I've recorded your complaint with your order details and alerted the TechZone team, who will get back to you with a delivery update.
OK, thanks for the quick reply
You're welcome! Anything else I can help with in the meantime?
* Upper-bound results announced by Rodoud. Your results depend on your message volume and catalog.
Rodoud takes the repetitive questions off your plate and organizes everything else for your team.
Delivery fees and times, returns, payment methods, opening hours: Rodoud answers the questions you get fifty times a day, instantly and consistently.
“Where is my order?” gets an immediate, polite reply: Rodoud collects the order number and details, answers from what it knows and passes what it cannot confirm to your team.
Late delivery, wrong size, damaged item: the complaint is captured with the customer’s contact and order details and added to your task list.
When a customer wants to cancel or change an order, Rodoud records the request and notifies you so you can act before shipping.
When a request needs a person, Rodoud tells the customer and alerts your team with a smart notification, with the full conversation in your chat history.
Rodoud recognizes frustration, stays calm and professional, apologizes when it should and moves the case forward, so tense conversations end on a better note.
No need to read every message. Rodoud sorts what matters into tasks and notifies you only for the important ones.
You brief Rodoud once, like a new team member. It answers from then on.
Link your Facebook page, Instagram account, WhatsApp number and website widget from the dashboard.
Add your FAQs, delivery and return rules, opening hours and response style. On Enterprise, train it on documents, YouTube videos and your website too.
Rodoud answers 24/7 and creates tasks for complaints, cancellations and handoff requests. You step in only when needed.
Slowed down so you can see every step. In real life, all of this happens before the customer puts the phone down.
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In Darija, Arabizi, French or Arabic, by text, photo or voice note, at any hour.
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Same path for Instagram, Messenger and your website chat: one agent for every channel.
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It detects the language, the intent (order, question, complaint) and what information is missing.
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Products and stock, your instructions, your documents and your Q&A, all at the same time.
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Rodoud decides: answer right away, or create an order. Here, it is an order.
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Saved in your dashboard as a task with a notification, and sent to your store platform.
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In the customer’s language and your brand’s tone, with the exact price, size and delivery details.
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Order confirmed in the same WhatsApp chat, in about 2 seconds. Your team just ships it.
also Instagram, Messenger and website chat
Orchestrator
“3aslema, n7eb el robe noir taille M, livraison l Sfax”
Order or question?
Order #R-1042
Black dress · M · 89 DT · Cash on delivery · Sfax
Order synced · Task + notification
Reply composed
Scroll to follow the message ↓
At Foulara, some customers wrote in angry when a carrier ran late. With Rodoud, those messages get an immediate, composed answer, the complaint is logged with the order details, and the team follows up from the task list.
Read the Foulara case studyCustomers write wherever they like; everywhere, they get the same fast and consistent answer.
Answers questions and follows up requests on WhatsApp.
Handles DMs about orders, delivery and returns.
Messenger
Replies to every customer who writes to your Facebook page.
Website chat
Instant answers for visitors of your website.
TikTok Soon
Coming soon.
Telegram Soon
Coming soon.
Connected to the store you already run
Rodoud learns your catalog and policies so it can answer product and order questions, whatever platform your shop runs on.
Recommends products, answers price and stock questions and takes orders in the chat.
Chats become a to-do list, and you are alerted only for what matters.
Customers send a voice note; Rodoud understands it and answers in the chat.
Understands customers who write the way they speak, in Arabic letters or with 3, 7 and 9.
Products, instructions, documents, YouTube videos, website scan, Drive and OneDrive.
Free plan with 5 conversations a day, Premium free during launch, Enterprise on request.
Start on the free plan, or book a demo to see Rodoud handle your real customer questions.
Free plan · No credit card