Frequently asked questions

Rodoud AI is a Tunisian AI sales agent and AI customer-support agent for e-commerce and service businesses. It answers your customers 24/7 on WhatsApp, Instagram, Facebook Messenger and your website chat, recommends products, takes orders, collects complaints and turns every conversation into a clear task list for you.

Rodoud helps your business grow by handling customer inquiries 24/7, selling your products for you, answering repetitive questions and managing orders, complaints and updates. You get time back to focus on growth, while customers enjoy fast, consistent replies, even late at night or in the middle of a busy sponsored campaign.

A classic chatbot follows fixed menus and keywords, so it gets stuck as soon as a customer phrases things differently. An AI agent like Rodoud understands free-form messages, voice notes and photos, answers from your own products and instructions, and takes action: it records orders, logs complaints and alerts your team when a human is needed.

Rodoud is built for online shops and service businesses that sell or answer questions through messaging: fashion and beauty brands, electronics stores, restaurants, agencies, clinics and more. It was designed in Tunis for Tunisian merchants and also serves businesses across the Maghreb and the Gulf. See Rodoud by industry.

Rodoud is developed by Pledge Development in Tunis, Tunisia. Its name comes from the Arabic word ردود, which means "replies". You can reach the team by email at [email protected], by phone or WhatsApp on +216 20 123 210, or at 16 Rue Palestine, 1002 Tunis. More about us.

Yes. Rodoud communicates fluently in many languages, including local dialects such as Tunisian Derja. It replies in the language each customer writes in, so you can serve a wider audience, even customers whose language you do not speak, and turn more of those conversations into real sales.

Yes. Customers in Tunisia rarely write in formal Arabic: they mix Derja, French and Arabizi, which is Derja typed in Latin letters with numbers such as 3 and 9. Rodoud was built in Tunis for exactly these messages, understands them and answers naturally. See Derja in action.

Rodoud works on WhatsApp, Instagram, Facebook Messenger and a chat widget for your website, so every conversation is handled from one place. TikTok and Telegram are coming soon. You can also connect sources such as Google Drive and OneDrive to give Rodoud more knowledge.

Yes. Many customers prefer a quick voice note to typing. Rodoud supports voice interaction, so customers can simply talk, including in Derja, and Rodoud answers the question, recommends a product or continues the order exactly as it would with a written message. How voice works.

Yes. Rodoud receives images from customers, such as a product photo or an Instagram screenshot, and replies with details like price, availability or similar options from your catalog. It can also send images, which makes conversations more visual and helps customers decide faster. Search by photo.

Not at all. Setting up Rodoud is like training a new employee. You connect your Facebook and Instagram pages in a few clicks, add your products, services and instructions in a simple web dashboard, and Rodoud starts answering. You can refine its answers, its tone and your opening hours whenever you like.

You add products, services and instructions from the Rodoud dashboard. On the Enterprise plan, Rodoud can also import an unlimited number of products from your website, scan your pages and learn from your documents, YouTube videos, Google Drive and OneDrive, so its answers match what you sell. Training sources.

Rodoud is designed to work alongside the platform you already use, including WooCommerce, Shopify, Converty, PrestaShop, Magento, Salla, Zid, YouCan, LightFunnels, Wix and Odoo. It learns your catalog, answers product, price and availability questions, records orders and keeps your team notified. Details are on the integrations page.

Yes. The dashboard lets you write instructions, choose a response style, set your opening hours and add your current offers. Rodoud follows these settings in every conversation, and when a request falls outside what you allowed, it hands the conversation over to you or your team with a notification.

You can create a free account and connect your first page right away, since linking Facebook and Instagram pages takes only a few clicks. The rest depends on how many products and instructions you add. If you would like guidance, book a 30-minute demo and we will go through the setup with you.

Yes. The Free plan costs 0 TND and covers 5 conversations per day, with no credit card needed to sign up. It is the easiest way to watch Rodoud answer real customers on your own pages. When you need more, Premium is free during the launch period. Compare plans.

As of October 2026, Rodoud has three plans priced in Tunisian dinars: Free at 0 TND with 5 conversations per day, Premium free during the launch period, and Enterprise on request (contact us) with unlimited products, website scanning and training on documents, YouTube videos, Google Drive and OneDrive. See pricing.

Yes. The first 50 customers get three months free. Places are limited, so the best way to check availability is to book a demo or send us a WhatsApp message. We will confirm whether places remain and how the offer applies to the plan you choose.

Yes. Rodoud prices are set in Tunisian dinars (TND), so there is no dollar conversion to work out. Payment details for paid plans are confirmed with our team when you subscribe. Businesses outside Tunisia can contact us before subscribing so we can go through billing together.

Rodoud uses encryption and secure servers to protect your information. We do not sell or share your personal information with third parties, except when the law requires it or when it is needed to deliver the service. The details are in our privacy policy, and you can write to us with any question.

According to our privacy policy, we collect the details you provide, such as your name and email, plus automatic data like your IP address, browser type and activity on the platform. We use them to provide and improve the service, contact you about updates or support, and understand how the platform is used.

Yes. You can request access to your data or its deletion. To delete your account, email [email protected] from the address linked to your Rodoud account, with the subject "Delete My Account". We process the request and confirm the deletion by email. Step-by-step guide.

When Rodoud meets a question it cannot answer, it escalates the conversation to you or your team. You receive a notification right away, so you can step in while the customer still gets a quick, helpful reply. No request gets lost between hundreds of messages, even on your busiest days.

No. Rodoud automatically turns customer conversations into a task list in your dashboard and tracks every update related to each order, such as a size change or a cancellation. You know the status of every order without scrolling through hundreds of messages. Tasks and notifications.

Yes. Rodoud collects everything an order needs inside the conversation: product, size or variant, quantity, name, phone number and delivery address. It confirms the details with the customer, which matters for cash on delivery, then creates a task for your team and sends you a new-order notification. Order confirmation.

Rodoud recognises unhappy customers and answers them calmly and professionally. It collects the details of the complaint, such as the order concerned and what went wrong, logs it as a task in your dashboard and notifies you, so your team can fix it quickly instead of discovering it days later.

Rodoud only alerts you about what matters: new orders, cancellations, complaints and conversations that need a human. Everything else is handled automatically. Your phone stays quiet, and the important moments, the ones that cost you a sale or a customer when they are missed, reach you immediately.